Digital technologies are fuelling a seismic shift in the modern business landscape, driven by changing customer expectations and mounting competition from new and nimble'born digital' companies. This has given rise to a new breed of organisations; the 21st Century Enterprise, which are being forced to rethink traditional market approaches and become more service-centric in order to remain relevant. To make this transition successfully, businesses must have the ability to not only respond, but also pre-empt the needs of customers, partners and employees. That's a pretty big ask given that most of us lack any psychic abilities, but the growing maturity of Artificial Intelligence (AI) is starting to make this goal much more achievable. Machine learning and cognitive computing are paving the way for automation capabilities that are hugely impacting business technology and ushering in a new generation of intelligent, outcome-based services, which lie at the heart of the 21st Century Enterprise. As the hype around these technologies continues to intensify and organisations start to experiment and explore the potential of AI even further, we're likely to see widespread disruption across businesses and industries.